Terms & Conditions
Terms of Sale
Last Updated: 6.1.2018
Please read these Terms of Sale (“Terms of Sale”) carefully prior to making an online purchase from Heeras, LLC (“Heeras,” “we,” “us” or “our”) through our website, www.heeras.com (the “Site”). By purchasing items through the Site, you agree to be bound by these Terms of Sale and our Terms & Conditions, which are incorporated by reference. If you do not agree to all of the terms and conditions set forth in these Terms of Sale, do not purchase any items through the Site.
We reserve the right to change or modify these Terms of Sale at any time and in our sole discretion. If we make changes to these Terms of Sale, we will post the amended Terms of Sale to the Site and update the “Last Updated” date above. We encourage you to review these Terms of Sale prior to making any purchase through the Site to ensure that you understand the terms and conditions that apply to your purchase.
1. Availability and Pricing
All items offered for sale through the Site are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item. All prices are shown in U.S. dollars and applicable Taxes (as defined below) and other charges, if any, are additional. All prices are subject to change without notice.
You are responsible for any sales, use, duty, or other governmental taxes or fees (“Taxes”) due with respect to your purchase of items through the Site. We will collect applicable Taxes if we determine we have a duty to collect such Taxes. We will present an estimate of Taxes to be collected at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this adjustment, such as variances between processor programs and changes in rates of Taxes.
By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you would like to change or update payment information associated with your account on the Site, you can do so at any time by logging into your account and editing your payment information. If any of the items in your order are unavailable, we will charge only the prices, Taxes and other applicable charges associated with the items that are included in the shipment.
4. Shipping and Handling
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage to an item passes to you upon delivery of the item to your specified delivery location.
If you have any questions regarding shipping, please contact us by filling out the form on our Contact Us page. For more information about shipping and handling fees, including international shipping, please see our Shipping Information.
5. Returns, Exchanges and Refunds
See it, wear it, love it: We're so confident that you're going to love your Heeras jewelry that we want to make it as easy as possible for you to get it and try it on. If you decide not to keep your jewelry, you can return your item within 7 days to receive a full refund. If for any reason you are not satisfied with an item you purchase through the Site, you may return such item (accompanied by your sales receipt) within 7 days of the date on which the item was delivered to you and elect to: (i) exchange the item for another item available for purchase through the Site, or (ii) receive a refund in the amount you paid for the item. No more than two returns within 12 months are permitted per household. After the first exchange, you may exchange products an additional two times. Each subsequent exchange must be made within 7 days. If, after the first exchange, you decide not to keep the jewelry, you can simply return the item for a refund minus a restocking fee of 20% of the original purchase amount. Shipping and handling fees will apply for all returns and exchanges.
Please note that all refunds will be issued to the original form of payment. All items returned to us must be unaltered, unworn and in saleable condition. In addition, all returned items must include the original packaging in good condition and all associated tags. Please note that used items are not eligible for return unless such items are defective. Some exclusions may apply.
International orders and select other items are not covered under our normal returns and guarantees policy.
All custom made items and sale items are final sale. Returns and exchange policy will not apply for these items.
Heeras is not responsible for lost or stolen items.
6. Delivery Instructions
All packages are sent signature required. If you are not home when the package arrives, you will be able to pick it up from the nearest UPS routing station. If you know you will not be home to sign, we recommend having the package sent to a friend's house, your work, or a participating UPS store. In very rare cases customers will be allowed to sign for the package through their UPS MyCoice account but we do not recommend this, and the customer takes full responsibility for any loss.
We attempt to be as accurate as possible and to eliminate errors on the Site; however, we do not represent or warrant that the descriptions, pricing or other information on the Site is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel your order and refund any amount charged. Please note that:
· If the correct price of an item you purchase through the Site is lower than our stated price, we will charge you the lower amount when your order is shipped.
· If the correct price of an item you purchase through the Site is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 7 days, we will cancel your order and notify you of such cancellation.
8. Disclaimers; Limitation of Liability
Your use of items purchased through the Site is at your sole risk. Such items are provided “as is” and “as available’ without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
You understand and agree that, to the fullest extent permitted by applicable law, Heeras and its officers, directors, agents, partners and employees (individually and collectively, the “Heeras Parties”) will not be liable to you under any theory of liability—whether based in contract, tort, negligence or otherwise—for any indirect, consequential, incidental, or special damages or lost profits that may be incurred by you, arising out of or in any way connected to these Terms of Sale or the use of, or inability to use, any items purchased through the Site, including, without limitation, any damages caused by or resulting from reliance by you on any information or items obtained from us, whether or not Heeras or another Heeras Party has been advised or should have been aware of the possibility of any such losses. You understand and agree that, to the fullest extent permitted by applicable law, the Heeras Parties’ total liability in connection with the items purchased through the Site and these Terms of Sale will not exceed the amount you actually paid to Heeras for such items purchased.
The limitations set forth in this section will not limit or exclude liability for personal injury or property damage directly and proximately caused by items you purchased from us through the Site or for the gross negligence, fraud or intentional misconduct of any Heeras Parties, or for any other matters in which liability cannot be excluded or limited under applicable law.
9. Governing Law
These Terms of Sale and your purchase of items through the Site will be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. You hereby irrevocably consent to the jurisdiction and venue of the federal and state courts located in New York, New York with respect to any dispute related to these Terms of Sale or your purchase of an item through the Site that is not subject to arbitration under these Terms of Sale.
If any provision or part of a provision of these Terms of Sale is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Sale and does not affect the validity and enforceability of any remaining provisions.
11. Conflict-free & eco-friendly guarantee
Our diamonds and gemstones are conflict-free. Our lab made stones are created in the U.S. by Green Certified manufacturing processes that ensure your stone is the most eco friendly in the world. Wherever possible we use only Canadian origin gold, which has the highest standards of mining practices in the world. All of our pieces are finished by highly trained craftsman around the globe.
Contact us: Give us a call or emaii us.